FAQs

How do I order my flapjacks?

You can order any flavour, any time! We have a 3-5 day dispatch time so please bear that in mind if ordering for a specific date. 

We ship using DPD - This is a next day delivery service and is fully tracked. 

We are not responsible for your product arriving after a desired date. Due to the current climate, the postal service is experiencing delays so please allow plenty of time before ordering. 

Local Collections
If you live in Swindon you can select the option to collect your flapjacks. 
Collections are available on a Tuesday and Friday between 4 and 6pm. The collection address is 4 Lamora Close, Middlelease, SN5 5TJ. Please wear a mask. 

How long do my flapjacks last?
Your flapjacks will stay nice and fresh for up to 2 weeks. They can be frozen for up to a month as well. 

Can I place a bespoke order?

Contact us via social media or feel free to email hello@friarjacks.co.uk and we can discuss your order.

Can you make flapjacks for my wedding/celebration?

We love providing our flapjacks for large events! Contact us via social media or feel free to email hello@friarjacks.co.uk and we can discuss your requirements.

Can I place my flapjack order for a future date?

Of course! Just pop the required date in the notes box when you check out. Please bear in mind we need at least 3-5 working days notice and we are unable to deliver on a weekend. 

There is a problem with my flapjacks
As our flapjacks are a perishable item, we cannot accept a return or issue a refund. Please get in touch if you have questions or concerns about your product by emailing hello@friarjacks.co.uk


Any other questions?
If you have any other questions please email hello@friarjacks.co.uk or contact us via social media.